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Divergent cyberattack responses: Estonia & India
During a recent GZERO livestream event presented by Visa, Priya Vora, CEO of Digital Impact Alliance, shed light on a critical aspect of digitization that often goes beyond the realm of cybersecurity: trust-building between governments and citizens. Priya recounted an intriguing comparison between Estonia and India in 2018, both of which experienced reported attacks on major government databases—the X-Road system in Estonia and the Aadhaar identity system in India.
The stark difference in the responses to these incidents was striking. While Estonia promptly informed its citizens about the situation, reassuring them that the issue was being addressed, India's reaction took a more contentious turn, with the government even threatening to arrest the reporter who had covered the supposed breach. Vora says this divergence in responses highlights the multifaceted nature of trust-building. It extends beyond cybersecurity measures and necessitates a comprehensive approach that includes understanding citizens' needs, effective communication, involving them in policymaking, providing assurances, and taking tangible actions.
As the world becomes more reliant on digital infrastructure, trust between governments and citizens is paramount. Building and maintaining this trust is not just a matter of technical cybersecurity measures but a fundamental aspect of fostering a resilient and inclusive digital future. Trust, as she emphasizes, is a multifaceted endeavor that requires proactive engagement and communication between all stakeholders.
To hear more about the challenges and opportunities that nation-states face when it comes to digitization, and how it could shape a more inclusive and resilient future, watch the full livestream here:
What Ukraine's digital revolution teaches the world
The digitalization divide: opportunities and challenges in emerging markets
In GZERO’s livestream event presented by Visa, a panel of geotech experts delved into the pivotal role of digitalization in shaping the global economy. One striking revelation emerged: Nearly three-fourths of all new value created by the end of this decade will be rooted in digitalization and digitally enabled business models. This underscores the seismic shift toward a digital-first world. While the prospects of this digital revolution are promising, Alexis Serfaty, director of geotechnology at Eurasia Group, highlighted a stark reality: Over 2.5 billion people still lack access to the Internet, effectively excluding them from the digital economy.
This digital divide poses a substantial risk as the world becomes increasingly digitized. As digital businesses flourish, there is concern that economic disparities could worsen, potentially leading to social instability in some regions.
To learn more about the challenges and opportunities that nation-states face when it comes to digitization, and how it could shape a more inclusive and resilient future, watch the full livestream conversation:
What Ukraine's digital revolution teaches the world
2 billion new internet users joined in 5 years but growth is uneven
A whopping two billion new internet users have come online in the past five years. This transformative shift, driven in part by the pandemic, has revolutionized the way people learn and work. But it’s important to note that this growth is not evenly distributed, and significant efforts are required, particularly in Africa, to bridge the digital divide, says Digital Impact Alliance CEO Priya Vora.
Vora emphasizes the importance in addressing issues of trust, individual agency, and data privacy as the digital world continues its rapid expansion. She also touches on the changing landscape of digital commerce, where a few dominant players could translate economic power into political influence. As the conversation and challenges surrounding the digital world evolve, so too should the global response, says Vora.
Vora joined other geotech experts in a GZERO livestream event, presented by Visa, to discuss the challenges and opportunities that nation-states face when it comes to digitization, and how it could shape a more inclusive and resilient future.
Watch the full livestream conversation: What Ukraine's digital revolution teaches the world
Estonia's digital revolution: a global model of efficiency
In a recent GZERO livestream event presented by Visa, Carmen Raal, a digital transformation advisor and expert from e-Estonia, shared some remarkable insights into the nation's digital transformation. Estonia, often hailed as a digital pioneer, has undergone a profound digitalization process that sets it apart on the global stage. Carmen explained that 99.99% of Estonia’s public services are accessible online, which includes a strong collaboration between the nations’ public and private sectors. Raal points out how this unique partnership has created solutions that are versatile and user-friendly. One example is Estonia's electronic identity and signature system which isn't limited to government use; it extends to online banking across all banks in Estonia.
The emphasis on simplicity has been key to encouraging widespread adoption of digital solutions. This also includes the process of setting up a company in Estonia. Raal highlights that it takes less than three hours to establish a company online, and the world record is a just a hair over 15 minutes. According to Raal, this efficiency, especially for small and medium-sized enterprises, has positioned Estonia as an administrative haven, attracting entrepreneurs from around the world under the concept of e-residency, which allows individuals worldwide to obtain a digital identity card, granting them the ability to run an Estonian company without physical presence in the country. This offers access to the European single market, showcasing Estonia's commitment to fostering a global digital community. Raal highlights how Estonia's digital journey underscores the transformative potential of embracing technology, not only for enhancing efficiency but also for fueling economic growth and innovation.
To hear more about the challenges and opportunities that nation-states face when it comes to digitization, and how it could shape a more inclusive and resilient future, watch the full livestream conversation:
What Ukraine's digital revolution teaches the world
Empowering small businesses in the digital age
Rajiv Garodia, global head of government solutions for Visa, delved into the critical role of small businesses in the modern economy, particularly in the context of the COVID-19 pandemic. In a GZERO livestream event presented by Visa, Garodia says the pandemic exposed vulnerabilities of small and medium sized businesses including the lack of digital skills among many small business owners. As consumer behavior shifted towards digital channels, small businesses found themselves unable to keep pace. The ability to collect payments became increasingly reliant on digital transactions and those unable to offer digital payment options risked exclusion from the broader economy.
To address this issue, Rajiv emphasized the importance of collaborative efforts between the private and public sectors. He says governments and businesses must work together to equip small businesses with essential digital tools, from fostering digital literacy to providing necessary technology solutions, such as creating digital storefronts, enabling digital payment acceptance, and utilizing digital tools for accounting and inventory management.
Technology plays a pivotal role in leveling the playing field for small businesses. Rajiv shared an ambitious initiative aimed at digitally empowering 50 million small businesses by 2023. The innovation here lies in simplifying access to digital payment infrastructure by enabling smartphones to accept payments, a transformational leap towards digital inclusion for small business owners.
To hear more about the challenges and opportunities that nation-states face when it comes to digitization, and how it could shape a more inclusive and resilient future, watch the full livestream conversation: