Dawn of a Decade: The Top Ten Tech Policy Issues for the 2020s

For the past few years, Microsoft President Brad Smith and Carol Ann Browne have shared predictions on what they believe will be the top ten technology policy issues for the year ahead. This year, they reflect upon the past ten years and consider what the 2020s may bring, building on the ideas they explored in Tools and Weapons: The Promise and the Peril of the Digital Age. Tech is at a crossroads, and to consider why, it helps to start with the changes in technology itself.

The 2010s saw collective transformation of how we work, live and learn. We begin the 2020s with 25 times as much digital data on the planet as when the past decade began. Change of this magnitude is never easy. It's why we live in both an era of opportunity and an age of anxiety. The indirect impacts of technology are moving some people and communities forward while leaving others behind. The populism and nationalism of our time have their roots in the enormous global and societal changes that technology has unleashed. And the rising economic power of large companies – perhaps especially those that are both tech platforms and content aggregators – has brought renewed focus to antitrust laws. This is the backdrop for the top ten technology issues of the 2020s. Read them here.

More from GZERO Media

Supporters of Jose Antonio Kast, presidential candidate of the far-right Republican Party, wave Chilean flags as they attend one of Kast's last closing campaign rallies, ahead of the November 16 presidential election, in Santiago, Chile, on November 11, 2025.

REUTERS/Rodrigo Garrido

This Sunday, close to 16 million Chilean voters will head to the polls in a starkly polarized presidential election shaped by rising fears of crime and immigration.

A robot waiter, serving drinks at the Vivatech technology startups and innovation fair, in Paris, on May 24, 2024.

  • Magali Cohen / Hans Lucas via Reuters Connect

Imagine sitting down at a restaurant, speaking your order into your menu, and immediately watching a robot arrive with your food. Imagine the food being made quickly, precisely — and without a human involved, because the entire restaurant is fully roboticized.

- YouTube

Forget the fancy cars, futuristic gadgets, and martinis “shaken, not stirred.” In his book "Sell Like a Spy: The Art of Persuasion from the World of Espionage", Jeremy Hurewitz tells GZERO's Tony Maciulis that intelligence officers are a lot more like therapists than James Bond-style action heroes.