In GZERO's livestream event presented by Visa, chief innovation officer of USAID, Mohamed Abdel-Kader shed light, on Ukraine's groundbreaking eServices platform known as Diia. This platform, he emphasized, has significantly strengthened the connection between the government and its citizens—a vital development for Ukraine, particularly amid the ongoing brutal war with Russia. Abdel-Kader say’s Diia has transitioned from primarily serving procurement and basic services to now facilitating reporting of property damage and unemployment status management during crises, which has been vital for providing immediate support to citizens and, equally important, rebuilding trust in government responsiveness.