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Silver linings & business learnings from the coronavirus crisis

What silver linings, if any, are there from the dreadful pandemic which we've all been experiencing?

This has been a humanitarian disaster. And therefore, it's a little incongruous to talk about silver linings, but there are a few. First off, we've all learned how to work digitally and what that means for our businesses. There's a new appreciation of how to take processes and make them more efficient using digital and other techniques. How to serve customers through a contact free environment and how to make a difference every day by staying in touch through digital means. The second silver lining may actually be around the way decisions themselves get made. The piece. The ability to bring together the bare facts necessary in order to make a decision and no longer agonizing over a lot of superfluous information that makes no difference, but actually just adds to bureaucracy and takes time. The third is indeed waste. Because we've all been under so much pressure and we've be working remotely, there's a renewed appreciation for what matters. What is it in the business that we need to do and do really well? And what is it we don't?


So, three ways in which there is an opportunity to extract a silver lining from this dreadful crisis. Make more use of digital. Speed up decision making. Get rid of waste. I hope those are some of the things that you can take with me as we journey together into the next normal.

Empathy and listening are key to establishing harmonious relationships, as demonstrated by Callista Azogu, GM of Human Resources & Organization for Nigerian Agip Oil Company (NAOC), an Eni subsidiary in Abuja. "To build trust is very difficult. To destroy it is very easy," says Callista, whose busy days involve everything from personnel issues to union relationships. She sees great potential for her native Nigeria not only because of the country's natural resources, but because of its vibrant and creative people.

Learn more about Callista in this episode of Faces of Eni.

Saturday will mark the beginning of an historic turning point for European politics as 1,001 voting members of Germany's Christian Democratic Union, the party of Chancellor Angela Merkel, hold an online conference to elect a new leader.

Here are the basic facts:

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They call it Einstein. It's the multibillion-dollar digital defense system the US has used to catch outside hackers and attackers since 2003. But it was no match for what's looking like one of the biggest cyber breaches in US history. Ian Bremmer breaks it down.

Watch the GZERO World episode: Cyber attack: an act of espionage or war?

Since Martin Luther King Jr delivered his iconic "I have a dream" speech in August 1963, the number of Black Americans elected to the United States Congress has dramatically increased. Still, it wasn't until 2019, more than half a century later, that the share of Black members serving in the House of Representatives reflected the percentage of Black Americans in the broader population —12 percent. To date, only six states have sent a Black representative to serve in the US Senate (recent runoff elections will make Georgia the seventh state), and many states have never elected a Black representative to either house of Congress. Here's a look at Black representation in every US Congress since 1963.

More than 32 million COVID shots have now been administered globally, raising hopes that the light at the end of the tunnel is now in sight.

The US has vaccinated 3 percent of its total population, while the UK is nearing a solid 5 percent inoculation rate. In Israel, which has been hailed as a vaccine success story, almost 24 percent of people have already received at least one dose of a COVID vaccine.

But while many countries are able to glimpse the outlines of a post-COVID world, there is a huge population of people who are being left out entirely. Refugees, as well as displaced, undocumented, and stateless people around the world remain ineligible for inoculations and vulnerable to the coronavirus.

We take a look at three case studies where powerless populations are being left in the lurch.

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The GZERO World Podcast with Ian Bremmer. Listen now.

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