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An Air Canada plane is seen in the air after departing from Pearson International Airport in Toronto, Ontario, Canada May 16, 2022.

REUTERS/Carlos Osorio

Keeping your promises

In 2022, a grieving passenger went on Air Canada’s website and asked its AI-powered chatbot about the airline’s bereavement policy. The chatbot said yes, there are reduced fares if you’re traveling after the death of a loved one and you have 90 days after taking the flight in order to file a claim. The problem: That’s not Air Canada’s policy. The airline specifically requires passengers to apply for and receive the discount ahead of time — not after the flight.

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An Air Canada Boeing 777-300ER aircraft approaching the runway at Heathrow Airport in London.

Nicolas Economou via Reuters Connect

Hard Numbers: Air Canada pilots hit eject button, empty homes “jeopardize” US-Canada ties, Gujarati smugglers charged in deaths, Canada's new methane migraine

4,500: Air Canada’s roughly 4,500 pilots metaphorically flung open the emergency exit this week by opting out of their current contract in order to force new wage negotiations this summer. The pilots at Canada’s largest carrier have gotten 2% annual raises since 2014, but their counterparts at several US airlines recently won far heftier raises.

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