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Will consumers ever trust AI? Regulations and guardrails are key

Would you launch a product 52% of people said they feared would negatively impact their life?

If you answered no, you aren’t in the AI business. A recent Pew poll shows more than half of Americans describe themselves as more pessimistic than optimistic about artificial intelligence’s impact on their daily lives.


But the incredible potential of AI technology and its ease of proliferation means it’s coming, ready or not. The challenge to tech companies, governments, and civil society is standing up guardrails and regulations that will nudge public opinion toward widespread trust.

Former New Zealand Prime Minister Dame Jacinda Ardern, Microsoft Vice Chair and President Brad Smith and Eurasia Group President Ian Bremmer sat down to discuss the problem and its geopolitical implications in a recent Global Stage livestream, from the sidelines of the 78th UN General Assembly.

Watch the full Global Stage Livestream conversation here: Hearing the Christchurch Call

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Watch: Global Stage live from the 80th UN General Assembly

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Why is trust in democracy so low? Iain Walker, executive director of the newDemocracy Foundation, argues that the incentives of modern elections, which reward demonization and five-second public opinion, make it difficult to solve complex problems. The fix: create spaces for public judgment where citizens have time, information, and a mandate to deliberate.