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Will consumers ever trust AI? Regulations and guardrails are key

Would you launch a product 52% of people said they feared would negatively impact their life?

If you answered no, you aren’t in the AI business. A recent Pew poll shows more than half of Americans describe themselves as more pessimistic than optimistic about artificial intelligence’s impact on their daily lives.


But the incredible potential of AI technology and its ease of proliferation means it’s coming, ready or not. The challenge to tech companies, governments, and civil society is standing up guardrails and regulations that will nudge public opinion toward widespread trust.

Former New Zealand Prime Minister Dame Jacinda Ardern, Microsoft Vice Chair and President Brad Smith and Eurasia Group President Ian Bremmer sat down to discuss the problem and its geopolitical implications in a recent Global Stage livestream, from the sidelines of the 78th UN General Assembly.

Watch the full Global Stage Livestream conversation here: Hearing the Christchurch Call

More from Global Stage

Can we use AI to secure the world's digital future?

How do we ensure AI is safe, available to everyone, and enhancing productivity? It’s a big topic at this year’s UN General Assembly. That’s why GZERO’s Global Stage livestream brought together leading experts at the heart of the action for “Live from the United Nations: Securing our Digital Future,” an event produced in partnership between the Complex Risk Analytics Fund, or CRAF’d, and GZERO Media’s Global Stage series, sponsored by Microsoft.

Is the Europe-US rift leaving us all vulnerable?

As the tense and politically charged 2025 Munich Security Conference draws to a close, GZERO’s Global Stage series presents a conversation about strained relationships between the US and Europe, Ukraine's path ahead, and rising threats in cyberspace.

Gender gap in AI job displacement

Who benefits from AI and who is left behind? Speaking at the United Nations, Sarah Steinberg highlighted the disproportionate impact of AI on women in the workforce. One in three women works in a job "likely to be disrupted or significantly changed by AI compared to one in four men globally,” Steinberg said. At the same time, women account for only a third of those building AI skills, creating a skills gap that could limit access to emerging jobs.

How can AI improve everyday life for citizens?

How can artificial intelligence improve everyday life for citizens? Speaking at the United Nations, Parvathaneni Harish highlighted India’s approach to digital public infrastructure. “Today in India, the cost of access to internet is the lowest in the world… and data usage per capita is one of the highest,” he said.

Preparing the workforce for AI

How will artificial intelligence reshape the global workforce, and who will be ready for it? Speaking at the United Nations, Doreen Bogdan-Martin said the rapid growth of AI will transform jobs worldwide, making large-scale workforce training essential. “We’ve seen estimates that 170 million new jobs will be created; maybe 90 million jobs will be lost,” she said. “So how do we ensure that we’re prepared?”

Expanding AI access worldwide

Could AI deepen global inequality or help close the gap? Lisa Monaco, President of Global Affairs, Microsoft, says it all comes down to trust. She argues that “people won’t use technology that they don’t trust,” especially as geopolitical tensions raise concerns about the reliability and resilience of digital infrastructure.